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Why haven't I received a confirmation email?

Posted on September 14 2018

If you haven’t received any email updates about your order, it’s likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add Threadless to your safe list.

If you didn’t receive an order confirmation, don’t place your order again until you’re sure the order didn’t go through or you may end up with a duplicate order. First, check the  Order Status page to see if your order exists.  Enter your order number, email address, and billing zip/post code. Make sure to enter this information it was entered when the order was placed. Another way to pull up your order status is to enter your full name and the first 4 AND last 4 digits of the credit card number used to place the order if you don’t have the order number or think you may have entered the email address incorrectly. If you aren’t able to locate your order through the Order Status page, contact our Help team with your name and email address used to place the order, and we can locate the order for you.

If you haven’t received your shipping confirmation, it’s likely your order hasn’t shipped yet. Check the processing time for your order in the order confirmation email to determine when it should be sent out. It’s possible that your order was shipped and the notification wasn’t sent due to a technical error. If it’s past the processing time and your order should have already shipped, but you haven’t received the shipping confirmation, contact our Help team to confirm the ship date for your order.

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